If you have a query about our products or an order you’ve placed, you can contact us by email at mccc@mosaic-fs.co.uk. We aim to answer all emails within 24 hours of receipt.

Alternatively, you can call our UK-based Customer Services team on 0844 415 7845. Lines are open 8.00am - 8.00pm Monday to Friday, and 9.00am - 6.00pm Saturday and Sunday. All telephone calls will be answered in person in the UK and are charged at standard national telephone rates (i.e. not premium rate).

If you are contacting us about an existing order, please include your order number which can be found on your confirmation email. If you wish to return an item, please read our returns policy.

Placing an order through our website is easy to do, and is the most cost-efficient way of ordering from us. However, if you’d prefer to place an order by phone or post, you are welcome to do so.

  • You can call us on 0844 415 7845 and we’ll be happy to take your order. Please have your credit or debit card ready; we accept MasterCard, Visa, Visa Debit and Maestro. Lines are open 8.00am - 8.00pm Monday to Friday, and 9.00am - 6.00pm Saturday and Sunday. All telephone calls will be answered in person in the UK and are charged at standard national telephone rates (i.e. not premium rate).
  • Alternatively, you can post your catalogue order form to us at the following address:

FREEPOST RSCK-ECXB-LBSS
Marie Curie
PO Box 621
York House
Wetherby Road
York
YO26 0EX

Cheques should be made payable to Marie Curie Trading Limited. You do not need to use a stamp, but if you do, it helps to save us money.