100% of profit raised from products sold through the online shop goes towards helping care for people living with a terminal illness and their families. You can find out more about the services your money is helping to fund by visiting the Marie Curie website.

Stock availability

Sometimes items sell out due to popular demand. In these instances, we will endeavour to replenish stocks but this is not always possible. If you have placed an order for an item that is no longer available, our Customer Services team will get in touch with you to offer you an alternative item or a refund. 

Order processing

We’ll send you an email to confirm that your order has been placed. Orders are usually processed within 48 hours of being received, and posted shortly afterwards. We’ll email you to let you know that your order has been sent out to you. Whilst you should normally receive your order within a week, please do allow up to 14 days.

We won’t take any payment from your debit or credit card until we have sent your order for delivery.

Amending your order

You can amend your order at any time before it is dispatched. Please contact our Customer Services team who will be happy to help you.

Cancelling your order

You have a legal right to cancel your order prior to it being dispatched. The easiest way to do this is to email us at mccc@mosaic-fs.co.uk, and we will email you back to confirm that we have received your cancellation. You can also contact our Customer Services team by telephone or post. If you are emailing us or writing to us, please include details of your order number. If you send us your cancellation notice by email or by post, your cancellation is effective from the date you send us the email or post the letter to us.

Problems with your order

If you haven’t received your order within 14 days of it being dispatched, please contact our Customer Services team.  Similarly, if you receive an incorrect or damaged item, please contact our Customer Services team within 7 days. We will offer you a replacement item or a full refund, as per our returns policy.