When you order through the website, we’ll send you an email to confirm that your order has been placed. Orders are usually processed within 48 hours of being received, and posted shortly afterwards. We’ll email you to let you know that your order has been sent out to you. Whilst you should normally receive your order within a week, please do allow up to 14 days.

Small items are posted Royal Mail First Class. Larger items are sent via a carried courier service.

Postage for orders of £40 and under costs £4.95. We have to charge postage for these orders to ensure that we keep our overheads as low as possible. This ensures that we can put as much money as possible towards helping care for people living with a terminal illness and their families. Orders with a value of above £40 or those that only contain ‘virtual’ items such as donations, e-cards and Gifts That Matter will not incur a postage and packing charge. Please note that ‘virtual’ items do not count towards your overall basket total for the calculation of postage charges.